Job Posting: Retail Sales & Customer Service Staff
CrossWaterCreek Outfitters – Lafayette, CA
CrossWaterCreek Outfitters, East Bay’s newest fly-fishing and outdoor lifestyle shop, is opening this Spring in Lafayette, Ca! We are now accepting resumes for full-time and part-time retail sales/customer service staff.
At CrossWaterCreek Outfitters, we aim to inspire and equip anglers of all skill levels to connect with nature through the art of fly fishing. With a passion for pristine waters and sustainable practices, we’re dedicated to providing expert guidance, premium gear, and unforgettable experiences—all while fostering a deeper appreciation for the outdoors and conservation.
Our core values guide everything we do:
• Adventure – Inspiring fly fishing adventures and curating travel experiences booked through CrossWaterCreek.
• Conservation – Practicing sustainability and supporting environmental stewardship for generations to come.
• Quality – Delivering high-quality goods, memorable experiences, and exceptional customer service.
• Expertise – Guiding anglers of all levels with deep knowledge and passion for fly fishing.
• Family – Fostering a welcoming community and embracing our roots as a family-owned business.
Who We’re Looking For
We are seeking passionate Anglers who regularly fish local or distant waters and enjoy engaging with and assisting others. While retail experience is helpful, it’s not required—we provide training! Additional consideration will be given to candidates with experience in any of the following:
• Customer service
• Social media management
• Photography & videography
• Online store order management
• Fly tying
• Teaching or guiding
Duties & Responsibilities
• Greet and assist customers in-store, on the phone, and via email.
• Develop and maintain strong product knowledge to assist customers in purchasing decisions.
• Maintain a clean and well-organized store environment.
• Check in product shipments and stock displays.
• Use the Point-of-Sale system to complete customer transactions.
• Rig fly reels to customer specifications.
• Work weekends as needed.
• Attend staff meetings and training sessions.
How to Apply
1. Submit a Resume
Email a work history resume. We understand your background may not include fly fishing industry experience or retail/customer service work, but we’d love to see your employment history. If you lack formal work experience, be creative—highlight projects, responsibilities at home or school, volunteer work, or any experience that reflects your work ethic.
2. Include a Cover Letter -Tell us about yourself and why you want to work in the CrossWaterCreek Outfitters fly shop.
Consider including:
• Your fly fishing background—where you’ve fished and species caught.
• The brands and products you prefer.
• Your involvement in the fly fishing community.
• Any experience with fly tying or boating.
• Your familiarity with social media platforms.
• Any customer service or volunteer experience.
• Other skills or experience that would contribute to your success in the role and the success of the shop.
Submit your resume to jobs@crosswatercreek.com
If you have any questions, please reach out. We look forward to hearing from you!
CrossWaterCreek Outfitters – Inspiring Adventure, Connecting Anglers.
